Thank you for shopping with VeroSteel Jewelry. This Shipping Policy explains how orders are processed, shipped, and delivered for all international and domestic customers.

We aim to make your shopping experience smooth, transparent, and reliable.

1. Order Processing Time

All orders require 1–3 business days to process before shipment, unless otherwise stated.

Processing time does NOT include weekends or holidays.

2. Shipping Destinations

We ship to United States ONLY. If your region is not supported, please contact us at info@verosteeljewelry.com before move forward with checkout. 

3. Estimated Delivery Time

Delivery time varies based on destination and carrier performance. 

United States

● Standard Shipping: 10–15 business days

● Express Shipping: 4–7 business days

 

Note: Delivery estimates do not include customs clearance time and may vary depending on import processes.

 

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email.

● Tracking may take 24–72 hours to update.

● If the tracking status shows “In Transit” or “Customs Processing,” it is normal for updates to pause temporarily.

5. Shipping Fees

Shipping fees are calculated at checkout based on:

● Package weight & quantity

● Shipping method selected

 

Certain promotions may offer free shipping with a minimum spend.

 

6. Customs, Duties & Import Taxes

Your order may be subject to customs duties, import taxes, or handling fees charged by your country.

 

These fees:

● Are not included in product or shipping prices

● Are charged by your local customs authority

● Must be paid by the recipient (customer)

 

We are not responsible for delays caused by customs.

 

7. Wrong Address Policy

Customers are responsible for providing an accurate shipping address.

We cannot cancel, edit, or reroute orders after they are processed.

If an order is returned due to:

 

● Incorrect address

● Incomplete address

● Failure to receive package

 

We can reship it after receiving a reshipping fee.

Refunds are not provided for packages returned due to wrong address.

 

8. Lost, Stolen, or Missing Packages

If tracking shows "Delivered" but you did not receive the package:

 

Please check with:

● Your mailbox

● Neighbors

● Building/front desk

● Local post office

 

We are not responsible for packages marked as Delivered, as the carrier confirms successful delivery.

 

If the package is lost in transit:

● We will assist in filing a carrier investigation.

● If confirmed lost, we will offer a replacement or refund.

9. Delayed Deliveries

Delivery may be delayed due to:

● Customs processing

● Weather disruptions

● Local courier issues

● Holidays or peak season

● Remote delivery locations

 

We cannot refund shipping costs for delays outside our control.

 

10. Partial Shipments

If your order includes multiple items, they may ship in separate parcels due to inventory availability or warehouse location.

 

You will receive separate tracking numbers if applicable.

 

11. Failed Delivery Attempts

If carriers attempt delivery but fail due to:

 

● Customer not available

● Wrong or inaccessible address

● No pickup from post office

 

The package may be returned to us.

We can re-ship it after a reshipping fee is paid.

 

Refunds are not provided for failed deliveries.

12. Order Tracking Not Updating

It is normal for tracking to pause for a few days, especially during:

 

● International transit

● Customs inspection

● Weekends and holidays

 

If tracking has no update for 12+ business days, contact us at info@verosteeljewelry.com and we will assist.

 

13. Shipping During Sales or Holidays

During Black Friday, Cyber Monday, Christmas, Lunar New Year, or other high-traffic periods

● Processing time may extend by 2–5 days

● Delivery carriers may experience delays

Thank you for your patience during peak seasons.

 

14.  Contact Us

If you have questions about your shipment, contact us:

Email: info@verosteeljewelry.com

Please include your order number for faster assistance.